MyDressbox Frequently Asked Questions

We recommend getting the dress cleaned within the first year of getting married. In saying that, we clean wedding dresses that are 10+ years old and they come out great. Your wedding is a busy time, so don't rush or stress about it, just get onto it when you can. 

It’s simple.  Just buy the MyDressbox that best describes your wedding dress style and condition.  We’ll send you a box with a prepaid courier ticket. Put the dress in the box and adhere the pre paid label, take it to your nearest AusPost and they'll give you a receipt that has the tracking. We’ll then take out, clean, steam and return your wedding dress to you in a MyDressbox which is suitable for storage!

Typically speaking, our advice here is 'go with your instinct'!  Most of our customers choose regular MyDressbox, but you'll have a good feeling if your dress is Light (e.g. a short, summer style) or Extra (very layered, or particularly soiled).  You can Message us on Facebook with a photo of your dress if you're not sure! :-)

If you're Wedding Dress arrives and you've picked the wrong box, no worries; we will let you know and arrange a credit or upgrade as needed.

When you place an order, we will ship your box to you as soon as we can.

Depending on where you're located, your box will typically arrive in 2-5 days business days. Once we receive your dress, we'll let you know and you'll get an eta on how long the process will take.