Wedding Dress Cleaning FAQ

How does mydressbox work?

It’s simple.  Just buy the dressbox that best describes your wedding dress style and condition.  We’ll send you a box with a courier number on it to ship us your wedding dress.  We’ll then clean, steam and return your wedding dress to you in a mydressbox which is suitable for storage!

Once I order my dressbox, how long does it take?

When you place an order, we will ship your box ASAP (normally the same or following business day!) on a courier.  Once you pack your dress and call the courier to collect, it normally takes 2-3 weeks to clean, box and return your wedding dress to you

Can wedding dresses with beading and or lace be washed?

Yes.  Mydressbox is perfect for bridal dresses with beading and lace.

Do you clean silk wedding dresses?

No.  Due to the delicate nature of silk fabric our hand washing process is not suitable for this type of fabric.

I didn’t get my wedding dress cleaned straight after my wedding – can I still order a dressbox?

Yes, we quite often clean dresses that have been left for months or even years after a wedding.  For best results we recommend getting your dress cleaned as soon as possible after your wedding day.

There’s some damage to my dress, should I get it repaired before I send it?

No, but please make reference to the repair when you your order your MyDressbox.  We can arrange for repairs to be undertaken for an additional charge.  We will contact you to discuss options. 

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